How long do I have to exchange items?

We accept returns and exchanges within 28 days of the delivery of your items. In the event of a faulty or damaged item we accept returns within 365 days of the delivery of your items.

 

Do you offer free returns?

Unfortunately we do not refund the cost of postage, unless the refund is due to a faulty, damaged or incorrect item.

 

How long does it take to process my returns?

We endeavour to process returns as soon as possible, it can take up to 7 days when we are very busy.

 

How do I measure my dog?

Length: measure from the base of the neck to the base of the tail to find length.

Chest: measure the widest part around your dog's chest behind the front legs.

Neck: measure around the neck, where a collar would normally sit.